Tenfore provides a range of support options to our clients across our different products that allow you to monitor and trade on the markets with confidence. Through supporting private investors for 15 years across Europe and the Middle East we understand how to deliver the right type of service when you need it. We understand that it is important for you to be able to obtain help and support information in your local language, which we can provide through our network of local offices and agents. We also appreciate that it is important to be able to deliver support across a variety of media. And we most importantly strive to resolve your issue personally. The range of service tools and support we offer is as follows: ONLINE HELP We have a range of tools here to help you get the most out of your Tenfore product at your own leisure and convenience. Please note these will open in a new window. These include: QUOTESPEED QUICK GUIDE An easy-to-use introduction to the QuoteSpeed WorkStation. QUOTESPEED QUICK VIEW A laminated A5 flyer that you can have next to your QuoteSpeed machine as a handy reference. To request one, simply email your local sales office with your QuoteSpeed user number & address. QUOTESPEED USER MANUAL The complete guide to using QuoteSpeed. An invaluable reference tool. TECHNICAL SPECIFICATION GUIDE Details of the latest recommended computer specification, Satellite dish and ISP settings for your QuoteSpeed Workstation. GLOSSARY An easy to search compendium of financial market and technical terms. ONLINE TUTORIAL View an easy-to-follow movie that will guide you through all the key functions of QuoteSpeed Workstation. Play and rewind different chapters to learn at your leisure. VIEW FLASH MOVIE - TENFORE QUOTESPEED TUTORIAL DOWNLOAD MACROMEDIA FLASH PLAYER EMAIL SUPPORT Tenfore offers extended email support from its network of European Customer Support Teams. All emails are promptly dealt with in person by your nearest office, ensuring you get attention to the question at hand. We also individually track each customer issue through our state-of-the-art CRM software ensuring that we resolve all outstanding issues where possible. For details of your nearest office and their email address, please click here. TENFORE LOCAL OFFICE DETAILS PHONE SUPPORT Tenfore has the ability to answer your calls across the entire European trading day. Through our tiered network of support agents, local offices and centralised support centre we offer multi-language personalised support from 7am to 7pm CET. We also individually track each customer issue through our state-of-the-art CRM software ensuring that we resolve all outstanding issues where possible. For details of your nearest office and their telephone number, please click here. TENFORE LOCAL OFFICE DETAILS PRODUCT TRAINING One-to-one product training at Tenfore office premises. Availability can vary. Please contact your local office to see if this service is offered. TENFORE LOCAL OFFICE DETAILS